Skip to main contentUNKNOWN
The call didn’t reach a clear result.
DIAL_NO_ANSWER
The call rang but the recipient did not answer. This will mostly be calls that did not go to voicemail and were declined.
DIAL_FAILED
The dial failed. Usually due to network issues, or a bad phone number.
DIAL_BUSY
The number was busy.
WENT_TO_VOICEMAIL
The call went to voicemail, but Sela did not leave a message.
LEFT_VOICEMAIL
Sela reached voicemail and left a message.
COMPLETED_CLOSED_LIVE_TRANSFER
The call was successfully live transferred to a human agent.
COMPLETED_CLOSED_OTHER
The lead was marked as closed without transferring, often due to scheduling a meeting on their calendar.
COMPLETED_STOP_CALLING
The lead asked us to stop calling. This is not always a DNC request and includes when the lead is not interested, wrong number, or similar negative outcomes.
COMPLETED_LAST_CALL
Sela completed the final scheduled call in the campaign.
COMPLETED
The conversation finished, but did not match any other call outcomes. 