Call Outcomes

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UNKNOWN

The call didn’t reach a clear result.

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DIAL_NO_ANSWER

The call rang but the recipient did not answer. This will mostly be calls that did not go to voicemail and were declined.

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DIAL_FAILED

The dial failed. Usually due to network issues, or a bad phone number.

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DIAL_BUSY

The number was busy.

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WENT_TO_VOICEMAIL

The call went to voicemail, but Sela did not leave a message.

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LEFT_VOICEMAIL

Sela reached voicemail and left a message.

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COMPLETED_CLOSED_LIVE_TRANSFER

The call was successfully live transferred to a human agent.

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COMPLETED_CLOSED_OTHER

The lead was marked as closed without transferring, often due to scheduling a meeting on their calendar.

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COMPLETED_STOP_CALLING

The lead asked us to stop calling. This is not always a DNC request and includes when the lead is not interested, wrong number, or similar negative outcomes.

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COMPLETED_LAST_CALL

Sela completed the final scheduled call in the campaign.

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COMPLETED

The conversation finished, but did not match any other call outcomes.